We take your privacy seriously. Here's the straight talk on how we handle your info.
Last Updated: November 6, 2025
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Introduction
Look, we get it - nobody actually reads these things. But here's the deal: we're just a local performance shop trying to do right by our customers.
Shadow Vornexus Auto Repair operates out of Burnaby, BC, and we're committed to protecting your personal information. This isn't some corporate mumbo-jumbo - we genuinely care about keeping your data safe because, well, that's just how we roll.
By using our website or services, you're agreeing to the terms laid out here. If something doesn't sit right with you, give us a call at (604) 555-7839 and let's talk it through.
Information We Collect
We're gonna be straight with you about what info we gather:
Personal Details
Your name and contact info (email, phone)
Address (for billing and service)
Vehicle info (make, model, VIN, year)
Service history with our shop
Technical Stuff
IP address and browser type
Pages you visit on our site
How long you stick around
Device information
Payment Info
Credit card details (processed securely)
Billing address
Transaction records
Invoice history
Communication
Emails you send us
Phone call records (for quality)
Chat messages
Service requests and feedback
How We Use Your Information
We're not selling your data to sketchy third parties or anything like that. Here's what we actually do with it:
Providing Services
Scheduling appointments, processing payments, keeping track of your vehicle's service history - the basics to keep your ride running smooth.
Staying in Touch
Sending reminders about maintenance, letting you know about special deals on performance upgrades, or just checking in about your last service.
Legal Compliance
Sometimes we gotta keep records for warranty claims, insurance purposes, or if the law requires it. Nothing shady, just covering our bases.
Improving Our Services
Figuring out what works and what doesn't, so we can keep getting better at what we do. Your feedback helps us dial in our game.
Who We Share Data With
We don't just hand out your info to anyone who asks. Here's the short list of who might see your data:
The Real Talk
We'll only share your personal info if it's necessary for the service you're getting, required by law, or if you've given us the thumbs up. That's it.
Parts Suppliers: Sometimes we need to share vehicle info to order the right parts for your custom setup.
Payment Processors: Companies like Visa, Mastercard processors - they handle transactions securely.
Service Partners: If we outsource something (like specialized diagnostics), they might need basic info.
Legal Requirements: If the cops show up with a warrant or there's a court order, we gotta comply.
Business Transfers: If we ever sell the shop (not planning on it!), your records would transfer to the new owner.
Cookies & Tracking Technologies
Yeah, we use cookies - not the edible kind, unfortunately. These little bits of data help our website work better and remember your preferences.
Cookie Type
What It Does
Duration
Essential Cookies
Keep the site running, handle your shopping cart, remember you're logged in
Session / 1 year
Analytics Cookies
Help us see which pages are popular, how long folks stay, what needs fixing
2 years
Marketing Cookies
Track if you came from an ad, help us show relevant stuff
1 year
Preference Cookies
Remember your settings and choices so you don't have to re-enter 'em
1 year
You can disable cookies in your browser settings, but heads up - some parts of the site might not work right if you do.
How We Protect Your Data
We're not cybersecurity experts, but we take reasonable precautions to keep your info locked down:
Encryption
SSL/TLS encryption for all data transmission - basically means your info is scrambled in transit
Secure Storage
Your data's stored on secure servers with limited access - not just anyone can peek at it
Access Control
Only our staff who need access to do their jobs can see your personal information
Real talk: No system is 100% hack-proof. We do our best, but if there's ever a breach, we'll let you know ASAP and tell you what to do next.
Your Privacy Rights
You're in control of your data. Here's what you can do:
You can ask to see what personal info we've got on file for you. Just shoot us an email at service@shadowvornexus.info and we'll send you a copy within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it. Could be your phone number changed, moved to a new address, whatever - we'll update it.
Want us to wipe your info? We can do that, unless we're legally required to keep it (like for tax records or warranty stuff). Give us a heads up and we'll take care of it.
Don't wanna hear about our promotions and deals? No hard feelings. Just click unsubscribe on any email or tell us directly and we'll stop sending marketing stuff.
Need your data in a format you can use elsewhere? We'll provide it in a common format like CSV or PDF. Takes a bit of time but we'll get it to you.
Manage Your Privacy Preferences
Control what we can and can't do with your data. Toggle these settings to match your comfort level:
Essential Cookies
Required for the website to function properly. Can't be disabled.
Analytics & Performance
Helps us understand how visitors use our site and improve it.
Marketing Communications
Receive emails about special offers, new services, and promotions.
Personalization
Remember your preferences and show content tailored to your interests.
SMS Notifications
Get text messages about appointment reminders and service updates.
Third-Party Data Sharing
Allow sharing data with trusted partners for improved services.
Privacy FAQ
Got questions? We've got answers. Here's what folks usually ask us: